Simple monthly pricing for patient recall.

All plans include instant STOP handling, and consent and opt-out status are checked before every send.

Month to monthCancel anytimeNo GST chargedNo card needed to create an account

Starter

Suggested for you

Automated recalls, run by your own team.

$999/month

No GST charged

Up to 400 active patients
3 active recall rules
Automated SMS and email recalls
Catch-up recalls for already-overdue patients
Day-before appointment reminders
YES replies become pending bookings
Replies inbox, Today worklist and ROI report

Book a call

Or create an account, no card needed

Month to month · Cancel anytime

Pro

RecommendedSuggested for you

Adds online self-booking and AI help with replies.

$1,499/month

No GST charged

Everything in Starter, plus:

Up to 2,000 active patients
Unlimited active recall rules
Self-booking: patients pick a time online, and reschedule by text
AI reply reading: sorts free-text replies, flags what needs you
Optional AI answers to common questions, from your FAQ
AI-reworded recall SMS, never given patient names
AI ROI summary and a quarterly review with us

Book a call

Or create an account, no card needed

Month to month · Cancel anytime

Managed

Suggested for you

RecallQ runs your recalls for you.

$2,499/month

No GST charged

We run your recalls, from setup to routine replies
We send every recall; your team handles urgent and clinical replies
All Pro features, run by the RecallQ team
Up to 2,000 active patients
Share your patient export securely; we set it up
Monthly results report from our team

Book a call

Managed starts with a call, so we can set it up with you.

Month to month · Cancel anytime

What each plan costs, in visits.

Set your average visit value. This is simple arithmetic: each plan's monthly price divided by what one visit is worth to your practice. It counts revenue, not profit, and only visits that wouldn't have happened without a recall.

Average visit value $200

5rebooked visits a month equal the Starter price (up to 400 active patients)
8rebooked visits a month equal the Pro price
13rebooked visits a month equal the Managed price

Every plan also includes on-demand sends, a booking calendar and attended-visit tracking. Patient records are stored in Sydney.

Pro and Managed AI features send patient reply text and practice details to AI providers in the United States.

More than 2,000 active patients, or several locations? Contact us. Each location currently has its own account.

Plan details: active patients, replies, data and AI

Active patients: Patients whose last visit was in the last 24 months (or who have no visit date), and who can still be contacted on at least one of their channels: consent recorded, not opted out, and a valid Australian mobile, or an email address with email switched on. Archived patients, and patients opted out of every channel, don't count. Longer-lapsed patients can still be recalled; they just don't count. Full definition: Terms clause 4.6.
Recall rules: A rule is one SMS or email, sent at a set time from the patient's recall due date. Starter allows 3 active rules at once. Drafts don't count.
Email recalls: Switch email on in Settings once your ABN, address and sender name are saved. Every recall email has an unsubscribe link. Replies to emails aren't read in RecallQ.
Replies on every plan: Fixed words, no AI. YES, BOOK or CONFIRM to a recall creates a pending booking. Y or OK confirms a reminder. NO or CANCEL to a reminder cancels its booking. MOVE or RESCHEDULE flags it for your team. STOP, STOPALL, UNSUBSCRIBE, END, QUIT or OPTOUT opts the patient out of SMS. Other replies wait in your Replies inbox.
Self-booking (Pro): Switch it on in Settings and set your booking hours. A YES to a recall then gets a booking link instead of a pending booking. Patients who booked online can reply MOVE to get a reschedule link.
Managed: We set up from your patient export, send the recall messages and handle routine replies. Clinical, urgent and complaint replies go to your team, and your team adds confirmed bookings to the practice diary (RecallQ does not connect to practice software). You send us an updated export on an agreed schedule, shared securely rather than by email. You don't need a RecallQ login.
AI (Pro and Managed): AI providers in the United States receive patient reply text and recent messages in that conversation, your FAQ, your practice name, template wording and days overdue (for SMS rewording, with no patient names or contact details), and practice-level ROI totals. When confident, AI reply reading can record a pending booking or confirm or reschedule one; it never cancels a booking or opts a patient out. Providers are listed on our Sub-processors page.
Where data is held: Patient records are stored in Sydney. Our application servers in Singapore handle information in transit only. Recall emails are sent through a provider in the United States, and some other sub-processors are overseas.

Common questions

Which plan is right for my practice?

Starter if your team will handle replies and you have up to 400 active patients. Pro if you have up to 2,000, or want patients to book online and AI help with replies. Managed if you'd rather we run it for you.

Is there a contract?

There's no lock-in. Plans are month to month. Cancel anytime; it takes effect at the end of the period you've paid for.

How fast can we start?

Create an account (no card needed), import your patient CSV and switch on a recall rule. Once you subscribe, messages go to patients who are due and have consent recorded. Recall texts go out between 9 am and 8 pm your time.

Does it connect to our practice software?

No. You import a CSV export with each patient's name, mobile or email, and recall due date or last visit. Australian dates and phone numbers are recognised. Landlines are kept but never texted.

What happens to our data if we cancel?

You can ask for an export for 30 days. We delete your data within 60 days, apart from billing records the law requires and audit logs with no patient details.

What happens on the call?

A 15-minute Google Meet with the RecallQ team. We talk through how your practice handles recalls today and which plan fits, and answer your questions. Please don't share patient details on the call. There's no obligation.

Not sure which plan fits?

Book 15 minutes and we'll work it out with you. Or create an account with no card and choose a plan when you're ready to send.

Book a free 15-minute call Create your account