RecallQ is patient recall software that chases them for you. It texts and emails each patient when their recall is due, then hands your front desk everyone who replies YES, ready to book.
15 minutes on Google MeetNo obligationNo lock-in
Illustrative estimate: a 1,500-patient dental practice could win back about $8,000 a month.See yours ›Based on the calculator’s assumptions below.
RecallQ is patient recall software for Australian practices. It works from a CSV export of your patient list, sends SMS and email recalls on the days you set, handles replies and STOP opt-outs, and lists every patient ready to book.
Setup takes under 5 minutes once you have a CSV export of your patient list. No integration to install.
Export a CSV from your practice software and drop it in. RecallQ recognises a set list of common column headings, Australian dates and phone numbers, and flags any row it can't use. Landlines are kept but never texted.
Patient database stored in Sydney.
Choose SMS or email, how many days before or after each recall due date, the send time and the wording. Start from a ready-made template or write your own.
Nothing sends until you subscribe. Every SMS names your practice and tells patients how to opt out.
Recalls go out on each rule's day. Everyone who replies YES lands on your Today list, ready for your team to book in your practice software. Replies RecallQ can't read wait for a person.
STOP replies opt the patient out automatically.
The ROI report shows how many patients said yes, how many your team booked and how many came in, with an estimated value at your average visit price.
Month to month. Cancel anytime.
We'll show you these four steps on a demo practice and work out the numbers for yours.
Real RecallQ screens from a demo practice, cropped to fit. Patient names and figures are invented.
Set your practice type, size and visit value to estimate the revenue waiting in overdue recalls. Everything below is worked out from your numbers.
More than 2,000 active patients, or several locations? Contact us.
Estimated revenue you could win back each month
$8,000
40Est. extra bookings a month
$96,000Est. revenue a year
At $200 a visit, Pro covers its monthly price in revenue with about 8 rebooked visits. Starter is for up to 400 active patients.
Illustrative estimate only. It assumes each active patient is due for a recall twice a year (dental and physio) or every two years (optometry), that 40% of those recalls would go overdue without a reminder (45% for physio and optometry), and that 40% of those patients rebook after a RecallQ reminder. It counts only those extra bookings, not patients who book on their own. These are assumptions, not RecallQ results, and your results will vary. Patients already overdue when you import are reached only by a catch-up sweep RecallQ runs on request.
Recalls go out on time, replies are sorted for you, and the ROI report shows what came back in.
YES, BOOK or CONFIRM to a recall creates a pending booking. STOP opts the patient out of SMS. Anything else waits in your Replies inbox for your team.
STOP
Consent and opt-out status are checked before every send, on every plan.
Our Spam Act guide.csv
Most practice software can export a CSV. Common column headings are recognised, and no live connection is needed.
CSV import guideThe ROI report shows recalls sent, replies, bookings your team confirmed and patients who came in, with revenue estimated from your average visit value.
About the ROI reportWith self-booking on, a YES gets a booking link. Patients pick a time online and can reschedule by text.
AI reply reading sorts free-text replies and flags what needs you. It never cancels a booking or opts a patient out.
Pro and Managed AI features send patient reply text and practice details to AI providers in the United States.
Ready-made templates are written for dental practices. Physio and optometry practices write their own wording.
Six-month recalls, sent by rules you set, a set number of days before or after each recall due date.
Hi Sarah, it's been 6 months since we last saw you. We'd love to help book your next clean when you're ready.
RecallQ for dental practicesFollow-up reminders in your clinic's own wording, so patients come back to finish their plan.
Hi Jamie, it's been 4 weeks since your last session. Want to book a follow-up to keep the progress going?
RecallQ for physio clinicsReminders for the two-year eye exam, timed from each patient's recall due date.
Hi Priya, your 2-year eye exam is due. Shall we get you in?
RecallQ for optometry practicesExample messages. First-name greetings are a Pro option. Real SMS name your practice and end “Reply STOP to opt out”.
We built RecallQ in Australia for practices like yours. Book a call and you'll talk to one of the founders.
At $200 a visit, Starter costs the same as about five rebooked visits a month. Month to month, cancel anytime.
Automated recalls, run by your own team.
$999/month
No GST charged
Month to month · Cancel anytime
Adds online self-booking and AI help with replies.
$1,499/month
No GST charged
AI features use providers in the United States.
Book a callMonth to month · Cancel anytime
RecallQ runs your recalls for you.
$2,499/month
No GST charged
Month to month · Cancel anytime
| Feature | RecallQ | Typical PMS recall module |
|---|---|---|
| Patient list | Any practice-management CSV export | Built into the system |
| Live connection to your PMS | Not yet. Upload a CSV | Yes, native |
| Replies from patients | Two-way SMS, routed to your inbox | Varies by product |
| STOP and opt-out handling | Honoured on every SMS | Varies by product |
| Recovered-patient report | ROI report included | Varies by product |
RecallQ is patient recall software for Australian dental, physiotherapy and optometry practices. It imports a CSV export from your practice management system, sends SMS and email recall reminders on rules you set, handles replies and STOP opt-outs, and lists every patient who replies yes so your team can book them.
No. You import a CSV export with each patient's name, mobile or email, and recall due date or last visit. Australian dates and phone numbers are recognised. Landlines are kept but never texted.
RecallQ is built around the Spam Act 2003. Every SMS names your practice, STOP replies are honoured, and RecallQ has no feature for sending promotional messages. Your practice remains responsible for its consent and the content of its messages. This is general information, not legal advice. Read our Spam Act guide.
Patient records are stored in Australia, in Sydney. Some sub-processors operate overseas. They are listed on our legal and compliance page.
Starter is $999 a month for up to 400 active patients, Pro is $1,499 a month for up to 2,000, and Managed, where we run your recalls, is $2,499 a month. Plans are month to month and no GST is charged. See the pricing page for everything included.
There's no lock-in. Plans are month to month. Cancel anytime; it takes effect at the end of the period you've paid for.
A 15-minute Google Meet with the RecallQ team. We talk through how your practice handles recalls today and how RecallQ would fit, and answer your questions. Please don't share patient details on the call. There's no obligation.
Book 15 minutes with one of the founders and see how RecallQ would work for your practice. Please don't share patient details on the call.