Overdue dental recalls can cost your practice thousands a month.
Patients forget their six-month check-up, and your front desk is too busy to call them. RecallQ is dental recall software that sends the reminders for you, in your wording, and lists every patient who replies YES so your team can book them.
No card needed to create an account · Recall messages start once you choose a plan and add payment details · Cancel anytime
Built for dental·Patient database in Sydney·CSV import from your practice software
Why dental practices lose recall revenue.
Your software can flag overdue patients. Someone still has to contact them.
Practice software can flag who is overdue. Flagging isn't contacting them.
Receptionists can't chase overdue patients.
The phone is already ringing. Recall lists sit on a Friday to-do that never happens.
10 missed recalls a month at $300 is $3,000 a month.
Over a year, that's $36,000 that never reaches your books.
Built for dental workflow.
- Imports a CSV export from your practice software (no live connection; column headings must match RecallQ's list)
- Recall timing by rule: send a set number of days before or after each patient's recall due date, on that exact day (a catch-up sweep, run by RecallQ on request, reaches patients already overdue)
- Messages start from your own wording (edit a ready-made template or write your own; on Pro, AI may reword the SMS), with your practice name on every SMS
- Recall SMS send window: 9am–8pm in your practice's time zone (Sydney by default; RecallQ support can set Melbourne, Brisbane, Perth or Hobart time; Adelaide and Darwin are not currently supported)
- Replies flow into RecallQ's Replies page so staff can book
A 1,500-patient dental practice has about 250 recalls due each month. If 40% would go overdue without a reminder and 40% of those rebook after one, that's 40 extra bookings a month × $300, or about $12,000 a month in revenue before treatment costs. RecallQ Pro is $1,499 a month (no GST charged).
Illustrative estimate based on assumed overdue and re-booking rates. It assumes patients already overdue are reached through a catch-up sweep, which RecallQ runs for a practice on request (up to 50 patients a day by default). Your results will vary.
Book a free 15-minute call Create an account, no card neededWhich plan fits your practice?
Two questions. Plans start at $999 a month, month to month, and you can create an account without a card.
Dentist FAQ
Do you integrate with HotDoc?
No. RecallQ does not integrate with HotDoc, other online-booking tools or your practice software; it imports a CSV export. Patient replies come into RecallQ's Replies page, and your team books in your own software and records the time in RecallQ.
Will it spam my patients?
No. Recall messages only go out when your recall rules say so (RecallQ also sends a day-before appointment reminder for bookings your team records, and short replies when a patient texts back), and recall SMS only between 9am and 8pm in your practice's time zone (Sydney by default). Every SMS names your practice, and patients can reply STOP at any time to opt out. A catch-up sweep, which RecallQ runs for a practice on request, contacts each patient at most once every 90 days by default.
What if a patient replies with a question?
Replies appear on RecallQ's Replies page with the patient's name and message, and anything needing a person is flagged on Today. On Pro, if you switch on AI replies and save a short FAQ, the AI answers simple questions from that FAQ first; clinical questions, complaints and urgent messages go to a person.
Does RecallQ check my messages against AHPRA's advertising guidelines?
Only in one place: the FAQ you write for AI replies is rejected if it contains some health-advertising wording (for example “painless” or “best dentist”). RecallQ does not review your recall templates or other messages, and your practice remains responsible for the content of its messages.
Can I review messages before they go out?
You preview each recall rule's message as you create it, before the rule goes live, but you can't approve individual messages before they send. On Pro, AI may reword SMS from that template, so the final wording can vary.
How fast can I go live?
Create your account and confirm your email, add your practice details, subscribe, create your first recall rule and import your patient CSV (someone at the practice ticks a consent confirmation first). Each rule sends on the exact day it calls for; patients already past that day are reached by a catch-up sweep RecallQ runs on request. Reminders start going out once your subscription is active.
Every month you wait, more patients go overdue.
Create an account without a card; recall messages start once you choose a plan and add payment details at checkout.